If you have any questions regarding playing at Pure Win or experiencing some issues, our support is always here to help you. Apart from getting in touch with them, you can also check out our FAQ section to see if there are answers and solutions to your questions.

Answers to the most common questions about Pure Win

Has Pure Win got a license for online gaming?

Even before we officially opened in 2019, Sweetsport N.V, the operator behind our casino, managed to secure a license from one of the biggest and most well-known license providers, the Government of Curacao. We are fully authorized to convey online gaming, with license number 8048/JAZ2015-114.

How could I be sure that all the Pure Win games are fair?

When creating a game, all of the software developers we have partnered with ensure to use random number generators that decide the outcome. This feature also makes sure that we, Pure Win, or the provider themselves don’t manipulate the outcome of the games. On top of all that, a third-party company working independently outside of Pure Win constantly monitors the games and guarantees every spin is not tampered with.

Are my finances in safety with Pure Win?

Whether you make deposits or request withdrawals, we make sure every penny is kept safe. We use a specific type of encryption technology, ensuring all your banking information is secure and all transactions are processed following all the rules and regulations.

Are my personal data in safety with Pure Win?

All of your personal and banking information is handled with immaculate care. We make sure every detail you give us during registration, making a deposit or requesting a withdrawal is kept safe and secure. You can also check out the Privacy Policy, where we fully explain how the Pure Win handles your data.

Can I play Pure Win games using a smartphone?

Of course, you can. Our website is fully mobile compatible, giving all mobile users a chance to experience every feature that we provide. All players have to do is go on the internet browser, open, register or log in, and play any game that they want.

How can I delete Pure Win cache and cookies on my browser?

It all depends on what browser you are using currently. Before following the links we provided below, make sure to log out of your Pure Win account.

Google Chrome: https://support.google.com/chrome/answer/95647

Safari (iOS) : https://support.apple.com/en-gb/HT201265

Mozilla Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

What should I do if the games are running slow?

The most common reason for this is your browser requires an update. If that doesn’t fix the problem, get in touch with our customer support service either by live chat or email.